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Why buyers don’t tell you everything — it may not be what you think
How to really differentiate yourself in buyers’ minds
Yes, confidence matters in sales — but do you know just how much?
Seller psychology: How easy familiarity can impede account development
Buying cycles: Customers can go forward – or back
Why concessions can make buyers suspicious of you
Who can really help you close the deal?
Don’t let the fear of ‘No’ deter you from asking the right questions
4 verbal cues that help prospects trust you from the get-go
On the clock: The best, and worst, times to try to close
Why salespeople shouldn’t always give up on ‘stale’ leads
What to do when your buyer wants to ‘sleep on it’