In times of crisis your people feel anxious, afraid and out of control. And they’re looking at you, their leader, to be their lighthouse in the storm. Ineffective leaders make…
Ever have one of your direct reports go around you to your boss? It’s not a comfortable feeling. It risks making you look bad to your manager, and it shows…
Here are the ten most effective tools that keep employees engaged and productive, and ideas on how managers and organizations can apply them. Can you guess what #1 is?
It’s always awkward when someone leaves your team – whether it’s their own choice or the company’s. Some organizations have protocols for communicating about an employee’s departure, but often, individual…
You need to be flexible in sales. The better you adapt your behavior to the situation, the more success you’ll enjoy. But there are certain rules you can’t break, if…
The thing about hiring salespeople is that they’re going to try to sell you on themselves, because selling is what they do. And that’s fine, as long as they really…
Scott Odom, VP of Strategic Accounts at Clover Imaging Group in Düsseldorf, Germany, deployed the RLI Selling Essentials online sales program in Clover’s European operation. Within three months his team…
